Any personal data provided by you to Julie Phillips Therapeutic Coaching through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 and the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested.
Julie Phillips Therapeutic Coaching (Julie Phillips Ltd, the ‘data controller’, referred to below as Julie Phillips Therapeutic Coaching or Julie Phillips Ltd is committed to protecting your privacy.
This policy only applies to data collected by Julie Phillips Ltd via the client questionnaire and the website.
When you request hypnotherapy and coaching from Julie Phillips Therapeutic Coaching and provide your personal details, you will be asked to consent to the processing of your data under the terms of this policy.
What information do we collect?
Hypnotherapy requests – Registering with Julie Phillips Ltd to request access to hypnotherapy and therapeutic coaching can be done online via email, social media or by phone. The request process involves providing Julie Phillips Therapeutic Coaching (Julie Phillips TC) with your name and telephone numbers in the first instance. If you decide to go ahead with a therapeutic session, I will need to confirm your email address.
You will also, be asked to complete a confidential client questionnaire which will ask for your address and contact details for next of kin.
We may also request information on your availability, therapeutic issues, and other details which we deem relevant to processing your request – this may include contraindicated medical issues such as vertigo or epilepsy.
Website – We use Google Analytics to collect anonymous data relating to user behaviour and ‘web traffic’ statistics. The collection and use of this data by Google Inc. is subject to their own Privacy Policies.
What is your information used for?
Your information is held in the following ways:
To email you confirmation of appointment and associate invoice
To provide clients with the professional hypnotherapy and coaching service requested from Julie Phillips Therapeutic Coaching.
To notify clients about changes to appointments
To seek feedback from you on your experience of hypnotherapy and coaching
To keep in touch with those who consent to this, for the purposes of marketing the services of Julie Phillips Therapeutic Coaching and associated products/services.
What information do we share?
We will not share any information about you with other organisations or people, except in the following situations:
Consent – Julie Phillips Therapeutic Coaching may share your information with professional carers, your GP, Solicitor or others whom you have requested or agreed we should contact.
Serious harm – Julie Phillips Therapeutic Coaching may share your information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or another person.
Compliance with law – Julie Phillips Therapeutic Coaching may share your information where I am required to by law. This includes following Safeguarding protocols for children and young people up to the age of 18 years. This specifically refers to Therapy4Teens and is explained further in my Terms & Conditions.
Any disclosures from a minor will be referred to the Local Authority Designated Office in which my practice is located – North Yorkshire.
How is your information kept safe?
All information you provide is stored as securely as possible. All paper forms and correspondence are kept in locked filing cabinets. All electronic records are stored securely on a cloud server using the latest firewalls and data security protocols, and all access is by password-protected authentication, or by our IT service provider using secure cloud technology.
Unfortunately, the transmission of information via the internet is never completely secure. Although I will do my best to protect your information using industry-standard protocols and encryption, I cannot guarantee the security of your data transmitted via email, including forms completed on my website which are transmitted by email; any transmission is at your own risk. You can print questionnaires and bring a hard copy with you to your session if you prefer. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.
Client notes and other documentation are destroyed 3 years after the end of your hypnotherapy and coaching session/s.
You have the right to ask me to provide a copy of the information held by Julie Phillips Therapeutic Coaching for your records. You also have the right to require that I correct any inaccuracies in your information. If you would like to do this, please contact [email protected]
You may withdraw your consent for Julie Phillips Therapeutic Coaching to hold and process your data at any time. However, if you do this while actively receiving hypnotherapy and coaching sessions I may struggle to contact you. You can withdraw your consent by emailing [email protected]
Google Analytics – Like hundreds of thousands of websites you visit, we use Google Analytics to collect generic, anonymous data from all visitors to monitor how our website is used. This data is shared with Google in return for the service they provide.
Changes to this policy
I may edit this policy from time to time to reflect any statutory changes. If I am required to make any substantial changes, I will notify you by posting a prominent announcement on the website.
Julie Phillips Therapeutic Coaching and Julie Phillips Ltd